Barnes And Noble
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Barnes And Noble Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Barnes And Noble has 2.0 star rating based on 220 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Barnes And Noble to a friend or colleague.
- Rating Distribution
Pros: I like bookstores in general, Reasonable price, Selection.
Cons: Service, Customer service, Customer service is rude.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Barnes And Noble has 2.0 star rating based on 220 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Barnes And Noble to a friend or colleague.
- Rating Distribution
Pros: I like bookstores in general, Reasonable price, Selection.
Cons: Service, Customer service, Customer service is rude.Recent recommendations regarding this business are as follows: "I do not recommend a family members until this harassment stops.", "Do not order ANYTHING online, as their security is inadequate.", "Don’t order", "Don’t trust receiving books in your home or for kids", "DO NOT BUY FROM THEM. EVER. Buy books from Amazon.".
Most users want Barnes And Noble to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Barnes And Noble Reviews
"Change email adress linked to my nook."
It wasn't a complaint. It was a request for help. The problem was a simple fix. 10 min on the phone and it was fixed. No fuss no muss.
"File for harassment in San luis obispo store by two managers"
Disrespect me and harsment saying that I ask people who shopping there and I don't I am mentally retarded and have learn disability and I have been gone over 9...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Luis Obispo, California
File for harassment in San luis obispo store by two managers
- Needs be better respect disability
- Good but if our service
- F concert for books
- Shipping too slow
Preferred solution: Apology
User's recommendation: I do not recommend a family members until this harassment stops.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Deptford, New Jersey
Customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lincoln, Nebraska
Order not delivered to my NOOK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allentown, Pennsylvania
Employee misconduct
User's recommendation: beware of this woman
Louisville, Kentucky
No way to address account fraud!
I suspected account fraud as a NOOK was registered to my e-mail, from an automated confirmation I received. I did not purchase or register a NOOK.
I tried to log into my B&N account and the website said there was no registered e-mail address for me, despite having ordered from B&N before. I called a local store to see if they could access my B&N account. They could not. A call to customer service had a greater than 60 minute wait time!
The live chat didn't work.
When I decided to send an e-mail to B&N, I didn't even get a confirmation e-mail that my message/concern had been received. I think this is the most inept customer service I've EVER experienced.
User's recommendation: Do not order ANYTHING online, as their security is inadequate.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bedford, New Hampshire
I couldn't cancel a shipping that was going to happen in1 MONTH
- Horrible treatment
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THEM. EVER. Buy books from Amazon.
Astoria, New York
Change email adress linked to my nook.
Doylestown, Pennsylvania
Pissesd
User's recommendation: Don’t trust receiving books in your home or for kids
Doylestown, Pennsylvania
Need answers
User's recommendation: Don’t order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westfield, Indiana
Self publishing bn press ignoring error
I'm an author, I receive government benefits and so I cannot fill out a W9. SSI recipients are not required to fill out W9's or file taxes.
For this reason B&N continues to put a hold on my sales account. They refuse to fix it and will not give contact numbers.
I've contacted the B&N press through email about this in the past and recently. They still won't remove the hold.
- Pros easy self publish cons no real contact for errors
- No reasonable solutions
Preferred solution: Better contact for resolutions
User's recommendation: Questionable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jannusan, Northern
Refused service in store!!
Preferred solution: Ability to shop during published hours of operation & treated with respect as a customer! The young woman who rudely refused to help me should be taught about customer service. She needs to understand that w/o customers this is no revenue or job for her!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belgrade, Belgrade
Barnes and Noble Vendor Verification
Hi,*for a couple of days now I haven't been able to get my vendor account verification on Barnes and Noble even though all of my banking and tax info is correct. I keep getting the following info:*We were unable to approve your vendor account because of a mismatch with your tax and bank information.Please enter the information again and resubmit for verification.
After I contacted support they told me the following:*We apologize that we were unable to approve your application, as it did not pass our vetting processes.* *We apologize that we cannot provide further information.
After I had repeatedly asked for more information as I do not know what the problem is they stopped answering my emails. I have so much stuff written down, covers drawn and everything combined into, what I think to be, quality books but for some reason B&N keeps rejecting my vendor requests even though I provide completely correct and legal information.
Please help as I do not know what the problem is, the support staff member refuses to help as well and I do not know what to do.
Plano, Texas
Need ecard gift resent to me
User's recommendation: Excellent service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nook problem
Preferred solution: Good customer service
User's recommendation: Tell customer service you want someone whose first language is English
The Bronx, New York
There is something wrong with my account
Potomac, Maryland
Inappropriate charge
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Your SSI is separate from any income you receive from self publishing. If you receive income from your self publishing you will owe taxes on that income.
First, that doesn't make sense. Secondly, the first time I spoke to someone at B&N they made it clear that they thought SSI recipients did taxes and they fixed the problem.
That's why, had you read the entire comment correctly, you would know they removed the holding the first time more than a year ago due to this error. I don't like it when people who think they know it all try to add their 2cents when they are guessing and don't know what information was already discussed between both parties already or they just truly don't know what they are talking about or the whole situation in its entirety and want to be acknowledged because no one else acknowledges them.
No. Your guess was not the issue.