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i had asked barnes and noble credit card to return a items back on my card they have refused so i will be filing a report with my ag steve marshall of alabama do not play with me barnes and noble please dont im the wrong one.You want Steve Marshall on YALL THATS WHAT...
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1.0
I didn't like
  • How my orders were always late
#1057839
Reply to reviews
The bookstore located on the campus of Campbellsville University just charged my bank account $292 dollars for two used books that I PAID $220 dollars to rent because I didn't mail them back in time. Instead of a phone call reminder that the due date was approaching,...
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1.0
I didn't like
  • No reasonable solution
  • Customer service is rude
#1051311
Reply to reviews
I own multiple Nooks by B&N and over the years was always happy with my purchases. Two weeks ago the debit card attached to my primary Nook HD (which has been broken for months) was charged $70.00. I didn't approve of this transaction. I called and was told that it was...
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2.8
I liked
  • Some staff members are very helpful
  • Your selection of books
I didn't like
  • Unethical
  • Run around
#1051190
Reply to reviews

A Book By Nicholas Smith Review

Barnes And Noble
#923107
3.1
I have an account and im wanting to leave a review in a fantastic book by Nicholas Smith. I think this is absurd as reviews help a book sell. I wont be purchasing books from your company and as a new customer it has completely put me off. I think you need to rectify this as im not the only person unable to leave a review.
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Barnes And Noble Digital Team Review

Barnes And Noble
#917780
This was the worst customer service I have ever encountered! I am so unhappy now! Then I see the name of this team and Im upset even more. Calling it tge pissed customer team just mocks me even more! At this point Amazon is looki g better and better!
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Barnes And Noble Customer Care Review

Barnes And Noble
#915542
1.5
Barnes and Nobles sucks! I had ordered a textbook from them as it was REQUIRED for my class. Was supposed to arrive in 3-5 days. I never got it. It wasnt until two weeks later that they sent an email saying that my order was cancelled. And they expect me to go back to tge store?! *** no!!! Thag book was my lifeline and they took it from me!!!
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Nook Color Review

Barnes And Noble
#887278
2.4
Surprise! They don't sell chargers for their older Nooks! They want you to buy a new nook! Left mine in a hotel room. B&N employees were full of excuses and misinformation. They claim they can't get the Chargers anymore from their source (?!). Don't buy a Nook unless you can afford a new one if something happens to your charger. #sleazy
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This was my 1st time ordering from BN and they sent me one wrong item. They told me over the phone that they're sorry, they will send a replacement and that I need to return their $9 item to a UPS store - which is a 30 minute drive each way!!! They have no option to...
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#1049844
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I purchased 3 textbooks for my son May 18, 2017 for a total of $127 and some change. The full amount immediately showed on my bank statement as a pending charge so I was surprised to check this morning and find an additional $38.88 also pending. I called customer...
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#1049258
Reply to reviews
Was told magazines can not be returned. This policy should be posted for the consumer.
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Anonymous
BNEmployee

Look a little harder. You'll find it clearly printed on the back of your receipt. I know it's difficult to read things you buy at a bookstore (I assume you know this too, sinc...

3.0
#1037920
Reply to reviews
This involves the signing event for the new book by President George W. Bush. On Feb 25th I stood in line for 1.5 hours in 30 +/- degree weather to purchase a wrist band and three books to be signed on March 4th in a brief meet and greet type event. It was explained to...
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Anonymous
BN2884

As we told you before, ma'am, you were COMPLETELY WRONG in this situation. Either you totally misunderstood what our employees told you, or you are just making this up because...

1.0
I didn't like
  • I was publicly humiliated in front of 20-30 people at this store
#1033926
Reply to reviews
B & N San Jose Blvd, Jacksonville FL. I frequent this store frequently as well as the cafe. Lately the cafe has been a hangout for 2 women and their 3 screaming kids. The women either do not care or are totally oblivious. I have heard other customers remark about this...
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Anonymous
BNEmployee

Barnes & Noble is a family store. If they are there to buy something, then B&N will welcome them, regardless of how annoying their kids are. You, however, are an adult, and sh...

#1030627
Reply to reviews
Ordered 3 products and paid for 2 day shipping. DID NOT receive items within 2 days and it actually took 3 weeks. B & N REFUSED to compensate me for the extra costs of shipping and took no responsibility as to why the order was not received. Refused to refund of the...
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1.0
#1030582
Reply to reviews
In March of 2017 I ordered a book from the Barnes and Nobles website and paid for it with my Chase debit card. The website shows it was shipped on 03/09/2017, but does not display any shipping progress beyond that, and today is already 03/15/2017. Supposedly UPS is...
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3.8
I didn't like
  • Delayed order and abuse of my debit card
#1021368
Reply to reviews