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On 10/28/2017 I order online Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family (Signed Book). On 11/03/2017 I received Valerie's Home Cooking: More than 100 Delicious Recipes to Share with Friends and Family UNSIGNED. I called...
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2.2
#1127816
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I'm an avid book worm and hardcover book collector. I understand the risks associated with buying from Barnes and Noble and Amazon seeing as they never put any real packaging in their boxes, but every once in a while I get the itch to TRY to get an undamaged book, and...
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1.7
I didn't like
  • Issue was not resolved
  • Damaged books
  • Damaged books in store
#1125864
Reply to reviews
I'm a fan and collect Britney spears items, I recently bought a britney spears coloring book it was of very low quality done in very bad taste it even had an image of Britney sticking up both middle fingers. my advice DON'T BUY IT' not worth it. *So really not worth...
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Anonymous
Hector

Yes, Britney is known for her tasteful choices, isn't she? But how is this a complaint against the company? They sold a product you thought you wanted. You didn't like it. Do ...

#1125231
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A Book By Nicholas Smith Review

Barnes And Noble
#923107
3.1
Details
I have an account and im wanting to leave a review in a fantastic book by Nicholas Smith. I think this is absurd as reviews help a book sell. I wont be purchasing books from your company and as a new customer it has completely put me off. I think you need to rectify this as im not the only person unable to leave a review.
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Barnes And Noble Digital Team Review

Barnes And Noble
#917780
This was the worst customer service I have ever encountered! I am so unhappy now! Then I see the name of this team and Im upset even more. Calling it tge pissed customer team just mocks me even more! At this point Amazon is looki g better and better!
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Barnes And Noble Customer Care Review

Barnes And Noble
#915542
1.5
Details
Barnes and Nobles sucks! I had ordered a textbook from them as it was REQUIRED for my class. Was supposed to arrive in 3-5 days. I never got it. It wasnt until two weeks later that they sent an email saying that my order was cancelled. And they expect me to go back to tge store?! *** no!!! Thag book was my lifeline and they took it from me!!!
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Nook Color Review

Barnes And Noble
#887278
2.4
Details
Surprise! They don't sell chargers for their older Nooks! They want you to buy a new nook! Left mine in a hotel room. B&N employees were full of excuses and misinformation. They claim they can't get the Chargers anymore from their source (?!). Don't buy a Nook unless you can afford a new one if something happens to your charger. #sleazy
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Location
Price Affordability
Product or Service Quality
Staff
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Warranty
Website
I placed an order on 9/27 via B&N online. The total amount of the order was charged as 'pending' two times. After the items were all shipped and charged individually one of the pending holds was released however the other is still pending. B&N has all their money for...
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Anonymous
Anonymous

This is why you should never use a debit card online.

2.5
I didn't like
  • Pending charge not released after payment received
#1108569
Reply to reviews
So recently bought three books for classes. They charged me $102, then went on to charge 54 and 44 for "the two separate orders" I called they said it was a hold that would be released in 3-5 days" too bad I had that money ear marked for a check I wrote and got a $31...
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Anonymous
Anonymous

This is why you should never use a debit card online.

h.kitchener
h.kitchener

You really need to keep a higher balance in your checkbook, mate.

1.0
#1104343
Reply to reviews
First I must say that I have never in my life written a negative review online before this one but the incompetence and negative follow up customer service from Barne and Noble Textbooks has driven me to write this, I had placed an order for college textbook rentals...
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I didn't like
  • Customer service
#1095051
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I ordered new books for college. Instead of the new books I ordered this bookstore sent used books with one of them in particularly bad shape including scribbled notes on pages that blocked some of the text. I contacted them and they wanted me to cover the costs of...
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1.9
Product
I liked
  • Polite but unhelpful staff
I didn't like
  • Takes advantage of disabled customers
  • Filed bbb complaint but they just ignored like the other 500
  • Damaged books
#1094700
Reply to reviews
On 7/27/2017 I ordered from Barnes & Noble a Blade Runner 30th Anniversary 3-disc Blu-ray with an origami unicorn pictured on the case (I mention this because it's an easy way to identify what I ordered and what I received and it's pertinent). On 8/2 I received from...
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thumbworn
thumbworn

I didn't mean post anonymously...Haha.I had two Blu-Ray versions from them that weren't the one I actually ordered and now I have none.It's unfortunate to know I'm not the onl...

Anonymous
Steve McQueen

Your story is the same as mine. They did refund my money, but now I have (2) final cut discs and still never received the the 3 disc version. They mist have been hearing from ...

1.7
I didn't like
  • Lack of concern
  • Customer service
  • Bait and switch
#1087587
Reply to reviews
B&N of Rittenhouse is now considered by too many local parents to be a proper place to let their poorly behaved children to run wild without any consideration for other customers who come there to relax with a cup of coffee or any regard for the store's property and...
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2.3
I didn't like
  • Staff lets parents use store as a playground
#1086934
Reply to reviews
i had asked barnes and noble credit card to return a items back on my card they have refused so i will be filing a report with my ag steve marshall of alabama do not play with me barnes and noble please dont im the wrong one.You want Steve Marshall on YALL THATS WHAT...
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1.0
I didn't like
  • How my orders were always late
#1057839
Reply to reviews