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DO NOT PURCHASE A NOOK FROM BARNES AND NOBLE. It is obsolete because you can no longer download books from Overdrive.com which is a library connection. Barnes and Noble updated the Nook [which is a few years old] and then shut out access to this website. Buyer beware, buy now and even though the Nook works fine it will be rendered obsolete!!! Buyer beware. The Nook purchased from Barnes and Noble should be supported. It is not useful if you... Read more

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DO NOT PURCHASE A NOOK FROM BARNES AND NOBLE. It is obsolete because you can no longer download books from Overdrive.com which is a library connection. Barnes and Noble updated the Nook [which is a few years old] and then shut out access to this website. Buyer beware, buy now and even though the Nook works fine it will be rendered obsolete!!! Buyer beware. Download worked fine until Barnes and Noble performed an update and then the tablet was no... Read more

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Barnes & Noble mailed the first book, a heavy hardbound edition, by USPS using a cardboard container without any bubble wrap or packing resulting in the binding being damaged. I took the partial refund of $5 that was offered by them and kept the book ( buyer has to pay the return shipping ). Then I ordered a second one and even paid the extra dollar for the shipping upgrade they offered. They sent the second one in a thinly padded bag and sent... Read more

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OK to make a long story short I had an item that was missing a piece that was purchased from a Barnes & Noble they would not exchange it for one that was complete because I did not have a receipt it was a gift therefore I didn't have a receipt or we see information I didn't want any money I didn't want to exchange it for something different I wanted the same item just with the missing piece they would not help me and even the manager at the... Read more

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Purchased a book from B&N online as a gift for my sis. Used a "fresh" $50 B&N GIFT CARD. Received an email confirmation/summary of my order from them, and noticed my sister wasn't just the "Ship To," SHE WAS THE "BILL TO!" WHAT "Bill To"? IT'S PAID FOR! WITH YOUR GIFT CARD!! Three calls to three utterly incomprehensible, breathtakingly ignorant "customer service reps" provided me (a service professional of 35 years) with a "WORST EVER" story... Read more

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Bought a nook for the little woman last December and 3 days back from today, Monday the 7th of November Barnes and noble charged my credit card without authorization a $25 dollar membership fee. After 5 different phone numbers and 7 booksellers I finally got my money back and now have to wait for the new card with the new number in the mail. The girl in the phillippines said this happens a lot. I have to wonder how man people barns and unnoble... Read more

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I have an account and im wanting to leave a review in a fantastic book by Nicholas Smith. I think this is absurd as reviews help a book sell. I wont be purchasing books from your company and as a new customer it has completely put me off. I think you need to rectify this as im not the only person unable to leave a review.

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This was the worst customer service I have ever encountered! I am so unhappy now! Then I see the name of this team and Im upset even more. Calling it tge pissed customer team just mocks me even more! At this point Amazon is looki g better and better!

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Barnes and Nobles sucks! I had ordered a textbook from them as it was REQUIRED for my class. Was supposed to arrive in 3-5 days. I never got it. It wasnt until two weeks later that they sent an email saying that my order was cancelled. And they expect me to go back to tge store?! *** no!!! Thag book was my lifeline and they took it from me!!!

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I tried to rent a text book from Barnes and Noble and was told that the book would be here on the following Monday. Friday rolls along and I still have yet to get any type of shipping conformation, keep in mind I needed this book for Tuesday. I call the Customer Service line to find out that the book is not even available and they wanted me to wait till the end of the month before I canceled the order. They also said that it would ship out to me... Read more

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