Barnes And Noble
Reviews and Complaints
Going down
Review in Shopping category from Chester, South Carolina
Review in Shopping category from Boston, Massachusetts
Short Review on June&nbs-04:00;30,&nbs-04:00;2016
- Some staff members are very helpful
- Unethical
B&N membership is a complete rip-off
- Horrible customer service
Preferred solution: Price reduction
Failure to Honor Transaction
Barnes&Noble.com....So Over Them!
- Too long shipping items
- Service
- No feedback option
B&N Textbook Rental Fiasco
- Way they used to be before they became cheap
Baaaaaad customer service
- Hard to find what i wanted
- Horrible customer service
- Hard to compare products
Preferred solution: Consolidate my gift cards and/or cash them out so I never have to deal with your company again.
I wont pay to returned books damaged in shipping
I ordered some books from Barnes & Noble, they were shipped in a box with an uninflated air pack bubble,1 hardcover & 1 soft cover. The softcover was destroyed in shipping, I called them and they sent me a replacement with a return address label.I called and told them I received an address label only,not a prepaid shipping label.
I was told by the very difficult to understand woman that "of course you have to pay to return book".I told her I already paid for the book and shipping to me ,it was not my fault that it was not packed properly. She said "you pay to return" - NOT going to Happen,no more B&N for me
Dvd Review from Cranford, New Jersey
Coffee shop issues
- Your selection of books
- Store hours are great
- Some staff members are very helpful
- Management lady not nice
- Customer service at the coffee shop
Barnes And Noble - Ultimate Sherlock Holmes Collection Dvd Review
Barnes And Noble Customer Care Review
Could not submit review
I tried to submit a review on a book but was unable to get it to accept my comments. The only "error" message was "Guest".
Why can't users enter reviews? I have signed into a valid account. What's going on?
And forcing everyone to enter eighty full words to get the complaint to be accepted is exceedingly silly, ridiculous and, shall we say inefficient, arrogant and typical of how Barnes and Nobel don't understand how to treat customers. Perhaps that's why their stores are disappearing...
Preferred solution: Let the company propose a solution
- Prev
- 1
- ...
- 14
- 15
- 16
- 17
- 18
- ...
- 32
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I agree! While the store in my area has comfy sit-in areas, I'm disgusted that B&N now feels the need to sell adult beverages in their stores.
This is really great for young kids, right?!?!
Their website is all messed up - I have membership and I can't even read samples so I can see what I'm buying. I'm really disgusted with B&N in the past year.