Barnes And Noble
Reviews and Complaints
Inability to cancel Membership Renewal
- Membership difficult to cancel
User's recommendation: Do not waste your money on a Barnes and Noble membership
Complaint
Your Sugarhouse store in Sugarhouse, Utah...basically South Salt Lake...on 2100 S. 1100 E (highland drive) has major problems.
At least the people who work there and manage it do. They have their public restrooms completely closed. Not just locked; closed. There is absolutely no reason for that.
I told that to a store employee, and she said, "Yes, there is." NO there is not, and I told her that. I'm PISSED!!! People have to be able to have a restroom to access...unless you want people to start having accidents on your floors. Don't you dare write back and tell me why.
There is NO good excuse. I'm sick of living with all the stupidity and STUPID PEOPLE in this country ever since the covid panic took over last year. It's insane, it makes me sick, and makes me want to leave the country.
I'm beginning to hate people. Go to *** Good way to lose customers...STUPIDITY in the employees.
Book sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline order
- Entire customer service department
Preferred solution: Full refund
User's recommendation: Avoid
How to be sure if I’m available to be hired.
Membership
- I like bookstores in general
- Amazon
Paid for Exp. shipping and No Merchandise
User's recommendation: DO NOT ORDER ONLINE FROM THIS COMPANY!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t shop with them online
- Actual store you walk into is good
- I am deeply disappointed fro the trouble they caused to me
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about service
- Attitudes of customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonManager and staff very rude and discriminating against customers
Manager asked if I had a face mask. I said yes.
She then told it was required to be in the store. I politely said no thank you. Manager then said in a *** tone that it was private property and that she would have me removed. I said that she should not be confronting customers who are not wearing face masks.
She then picked up the phone called 911 to have the police come. I was very respectful and walked out of the store. During this time she was less than 6 inches away from me. Violating her own COVID rules of 6 feet.
I politely reminded her 911 and police have better things to do like save lives than deal with her demands.
Also my wife went over to the Starbucks in there and the Barista was also a *** My wife made a purchase and my daughter decided she wanted a rice crispy treat and my wife asked to also make another purchase and the barista smarted off and said you should have ordered that in your first order. Guess they do not like their jobs as going shopping on Amazon virtually is going to kill them off here very soon!!!
Preferred solution: Apology
User's recommendation: Avoid Barnes and Noble
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to order
Preferred solution: Apology
User's recommendation: Don't know what to tell anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst service ever
- Waited on hold for 45 min and they still cant resolve the issues
Preferred solution: Full refund
User's recommendation: dont use this company at all- they cannot provide customer care if needed
No customer service
Less than 24 hours ago I mistakenly ordered 2 copies of a book I was sending as a gift. At the time I tried both and online and by phone to get customer service, but neither were available after 9 p.m.
This morning the online was not available, but I was able to speak with a customer service representative and supervisor on the phone. I was told that I could not change anything as the order was processed and that I could not even cancel the order. If and when the order arrives at the recipient, they will have to go through the steps to return the book and after that I might get a refund. I also made a mistake in my contact phone number, but they refused to correct that.
Many of us are not used to ordering online, but due to covid are forced to utilize it. You would think that an order could be fixed 12 hours later.
I will never buy from Barnes and Noble again.
- Selection
- Zero service
Preferred solution: Cancel my order
User's recommendation: Do not shop at Barnes and Noble!
Could not find out where the book was delivered
Inquiry as to what happened with report.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.