Minneapolis, Minnesota
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1.8
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I ordered a text book from them.A math book that was supposed to come with an online access code (you pay extra for that).

They took a non-access code version, pasted a false UPC code over the real one and sent that to me (picture of that is below). Their customer service reps were outrageously bad. Did not care one bit. Wanted to charge me to send it back and charge a restocking fee.

Asked to speak to a manager. She sent me a return label and said they would refund 100%. I do not really believe that will happen, but have documented so will dispute the VISA charge if necessary.

BN - never again.

Review about: Textbook.

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Full refund.

I didn't like: Fraud.

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Shaggsloco22
Minneapolis, Minnesota, United States #1198672

Who the *** buys books at Barnes and Noble?

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