Barnes And Noble - Clear case of fraud

I ordered a text book from them.A math book that was supposed to come with an online access code (you pay extra for that).

They took a non-access code version, pasted a false UPC code over the real one and sent that to me (picture of that is below). Their customer service reps were outrageously bad. Did not care one bit. Wanted to charge me to send it back and charge a restocking fee.

Asked to speak to a manager. She sent me a return label and said they would refund 100%. I do not really believe that will happen, but have documented so will dispute the VISA charge if necessary.

BN - never again.

This review is a subjective opinion of a user.
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Diversity of Products or Services
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Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Delivery Service
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Discounts and Special Offers
Customer service

  • What I liked
      No items
  • What I disliked
    • Fraud

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Calculus Textbook
Review category
review #899989 by

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