Minneapolis, Minnesota
1 comment
Not resolved

I ordered a text book from them.A math book that was supposed to come with an online access code (you pay extra for that).

Related: Barnes And Noble - Barnes & Noble packing = damaged books, collectors beware!

They took a non-access code version, pasted a false UPC code over the real one and sent that to me (picture of that is below). Their customer service reps were outrageously bad. Did not care one bit. Wanted to charge me to send it back and charge a restocking fee.

Asked to speak to a manager. She sent me a return label and said they would refund 100%. I do not really believe that will happen, but have documented so will dispute the VISA charge if necessary.

BN - never again.

Review about: Calculus Textbook.

I didn't like: Fraud.

Review #899989 is a subjective opinion of a user.

1.8
Customer service
Advertised vs Delivered
Website
Exchange, Refund and Cancellation Policy
Warranty
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Value for money
Staff
Product or Service Quality
Delivery Service
PRODUCT OR SERVICE Textbook
Reason of Review / Monetary Loss Poor customer service / $160
Preferred solution Full refund

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Shaggsloco22

Who the *** buys books at Barnes and Noble?

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