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Every order I make from BN has at least one paperback that's damaged by how they handle it when packing. having covers folded over, dog-eared (on the covers) or corners bashed in is a real surprise when the packaging is undamaged.

Sometimes the packer does it by catching the corner of the book on the bottom flaps of the box. Sometimes they just mash the fold-over shipping container onto the book. Once, when adding a cardboard layer in with book because it was thin. This was in another wrap-around package.

When they put the board on the book, they caught the corner of the cover, folding it over and separating the layers of the card stock, as well as folding over a dozen pages AND the corner of the packing slip on top of the book. It's like they literally smash the contents into a pile before rolling the wrapper.

Once, they put extra cardboard against the book to make the wrap-over's content's thicker, but the shims were smaller than the book itself.

So, when they closed it extra tighly, it bent the book permanently. I guess we have to give low-IQ people some job somewhere since McDonald's is moving to self-serve kiosks after Seattle has taxed them to death.

I can tell the difference between something damaged in shipping (Not B&N's fault), something packaged wrongly (B&N's fault) that can't handle being shipped, something that was damaged before it was packed, and something that was damaged by things done when packing.

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