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I ordered some books from Barnes & Noble, they were shipped in a box with an uninflated air pack bubble,1 hardcover & 1 soft cover. The softcover was destroyed in shipping, I called them and they sent me a replacement with a return address label.I called and told them I received an address label only,not a prepaid shipping label.

I was told by the very difficult to understand woman that "of course you have to pay to return book".I told her I already paid for the book and shipping to me ,it was not my fault that it was not packed properly. She said "you pay to return" - NOT going to Happen,no more B&N for me

Reason of review: Damaged or defective.

Location: Eau Claire, Wisconsin

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Guest

Everysingle book i've oredered on-line arrives damaged. Corners smashed in because zero packing was added.

its infuriating!

i can't believe they do this given how agressively Amazon is "eating their lunch".

the pack like they are purposefully trying to loose the business.

Guest

Problem solved-I called again and was told they would send a shipping label for return ,first agent gave incorrect information

Guest

Dispute the charge---I assume you used a credit card as a responsible purchaser. You may be denied, but it will cost B&N a $25 dollar dispute fee imposed by Visa, etc.

And, of course buy your books at Amazon.com or Edward R. Hamilton out of Connecticut. They have a website and a ton of books at very very reasonable prices. Go to edwardrhamilton.com and request a free catalog.

You can order either online or by mail. A great company.

I only buy my books thru Hamilton or Amazon nowadays. Good reading.

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