Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Website
0 comments

I tried to purchase a rental text book.The online process to purchase had an issue with my credit card.

They sent me an email asking me to update. So I did. But there was no way for me to process the sale again. I called customer service and they could not charge my credit card because the sale was final.

Even though I never paid for the book! I tried to pay for a book I had in my possession. I tried to pay for a book I wanted. I tried and tried.

I contacted several people to asking them to charge me for my purchase - none of them could. There was no way to reverse the sale. No way to credit the book back to the rental. There was no way for any B&N representative to charge me for my purchase.

But there was a way for them to email me threatening me that they would take me to a collection agency if I didn't pay. My account has a valid credit card and I have tried to pay. Now 5 months later I receive a phone call from a collection agency. And just a cold call, no idea who these people are harassing me for my checking account information.

BandN effing scu bag. I look forward to being next in line to follow - what was the name of that other big box bookstore?

Yeah, don't remember.

This reviewer shared experience about problems with payment and wants this business to offer any options to resolve the issue. casey_13 is overall dissatisfied with Barnes And Noble and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Barnes And Noble.

Check out the best and the worst companies in Shopping category for more informed decision or compare Barnes And Noble to other companies on our site.

Had an Experience with Barnes And Noble?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE HotPriceTubs "We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various..." Read more Enagic USA - Enagic Kangen - An Evil Pyramid Scheme Miracule Cure Product/Company Enagic Usa "Without a doubt, MLM/Pyramid Scheme companies have been fleecing victims for decades and Kangen/Enagic is no exception; destroying families and tearing apart friends and communities. Most of these products..." Read more Scentsy - DON'T buy the line of *** about "Be Part of My Team!" Scentsy "Don't become a Scentsy consultant. Unless you are willing to ruthlessly track people down to get them to buy more stuff that they absolutely don't need, and lie to people..." Read more Case Boss - No item received Case Boss "Scammer. I've patiently waited and really excited to have my new case, its 3 weeks now but did not received any updates. I searched the internet about case boss and..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Lazboy - Arm pad depressed after 2 years. Lazboy "We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the..." Read more