Washington, District Of Columbia
0 comments
Not resolved
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Website

I tried to purchase a rental text book.The online process to purchase had an issue with my credit card.

They sent me an email asking me to update. So I did. But there was no way for me to process the sale again. I called customer service and they could not charge my credit card because the sale was final.

Even though I never paid for the book! I tried to pay for a book I had in my possession. I tried to pay for a book I wanted. I tried and tried.

I contacted several people to asking them to charge me for my purchase - none of them could. There was no way to reverse the sale. No way to credit the book back to the rental. There was no way for any B&N representative to charge me for my purchase.

But there was a way for them to email me threatening me that they would take me to a collection agency if I didn't pay. My account has a valid credit card and I have tried to pay. Now 5 months later I receive a phone call from a collection agency. And just a cold call, no idea who these people are harassing me for my checking account information.

BandN effing scu bag. I look forward to being next in line to follow - what was the name of that other big box bookstore?

Yeah, don't remember.

Review about: Barnes And Noble Textbook Rental.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Had an Experience with Barnes And Noble?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like