Not resolved

This was my 1st time ordering from BN and they sent me one wrong item. They told me over the phone that they're sorry, they will send a replacement and that I need to return their $9 item to a UPS store - which is a 30 minute drive each way!!!

They have no option to return via USPS. I told them this beat the purpose of ordering online if I have to take 1 hour out of my day to return a $9 notebook. They told me to return it to a store instead or PAY FOR SHIPPING OUT MY POCKET. WHAT????

This company is out of their mind. In this day and age? Seriously? You mess up and I have to pay or waste my item returning an order you messed up??

I will NEVER buy from BN online again. So glad I didn't buy their membership!

Product or Service Mentioned: Barnes And Noble Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from May 20, 2017.
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