I'd not recommend buyiong online on Barnes&Nobles site!

I purchased a gift card for $50 that must have been mailed to a friend of mine. After I submitted the order I realized I was chraged for shipping. Being a member shipping should have been free. I calle in few minutes after placing the order to cancel it. I did not receive any confirmation but was assured that it will be canceled. I insisted and after spending an hour on the phone received email confirmation that my order was canceled.

Nevetheless three weeks the charge was not removed from my creadit card. No matter how many times I called B&N they can't tell what is going on. I don't have any choice to put a dispute on the charge with creadit card. The delicate issue is - I can call a friend who this gift card was supposed to be sent too.

NEVER USE B&N online store again!!!!!!!!!!!!!!!!!!!!!

Monetary Loss: $50.

Company wrote 0 public responses to the review from Aug 02, 2013.
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